Cancellation policy
We appreciate your interest in our services.
Below, we detail our general shipping and return policies for ticket and appointment services, applicable throughout Spain. Please note that some projects may have specific variations in these policies, so we recommend reviewing the detailed information provided for each specific project.
Free Cancellation
You may cancel up to 24 hours before the class to receive a full refund.
To receive a full refund, you must cancel at least 24 hours before the start of the class (local time of the venue).
If you cancel less than 24 hours in advance, no refund will be issued.
Changes made less than 24 hours in advance will not be accepted.
Outdoor classes are subject to good weather. If the class is canceled due to adverse weather conditions, you will be offered a new date or a full refund.
Group class only: If the class is canceled because the minimum number of participants is not reached, you will be offered another date/class or a full refund.
Shipping:
1. Shipping Confirmation:
Once your ticket or appointment order has been placed, you will receive a confirmation by email or text message with your purchase details and next steps.
Electronic tickets will be sent to the email address provided during the purchase process.
Appointments will be confirmed via email, text message, or through our online platform, as specified at the time of booking.
2. Shipping Time:
The delivery time for electronic tickets will be immediate or as stated in the event or service information.
Appointments will be scheduled according to the availability shown in our system. We recommend booking in advance to ensure your preferred time slot.
3. Shipping Costs:
For electronic tickets, no shipping costs apply.
For appointments, there are no associated shipping fees.
Returns:
1. Return Policy:
Electronic tickets may be subject to specific return policies of the event or service. We recommend reviewing the return conditions at the time of purchase.
For appointment cancellations, please contact us at least 24 hours in advance so we can reschedule your appointment or process a refund, as appropriate.
2. Return Process:
To request a refund for electronic tickets or cancel an appointment, please contact our customer service team through the channels listed below.
Calls and Emails:
For additional assistance or specific inquiries about shipping and returns, feel free to contact us:
Phone: +34 614 425 220
Customer Service Email: sylvi@ladysalsatenerife.com
Hours: Monday to Friday, 2pm to 8pm.
Our team will be happy to help you with any questions or requests you may have.
Thank you for choosing our services!